At the beginning of our Chapter journey, in October last year, our leadership team recognized that our rapid growth meant that we were no longer giving our team members the care they needed. Over 6 months, our organization had doubled in size (from 40 to 80 people) and an eNPS survey we conducted showed that our tribe was looking for more leadership, connection and development.
To help solve these challenges, the leadership team decided to implement Chapters into EPiC. We documented the start of our Chapter implementation, Part 1, in a video you can watch here. In the video, EPiC co-founder, Rob Gaunt, talks more in-depth about the problems facing EPiC at the time, why we decided to experiment with the Chapter model and how the decision affected the leadership team.
Part 2 of our journey captures the tribe’s reaction to Chapters, and how it went self-selecting new leaders at EPiC. What didn’t go to plan? What were our learnings? And what business outcomes have we had so far? Watch the video below to see Part 2 of our story…
If your organisation is scaling quickly, or you would like to unleash creativity and innovation in your people, talk to us about our Chapter experience so far.
Our model is continuously evolving – we love that!
Using experiments, our chapters are defining new ways to organize and we’re currently on the cusp of a Chapter evolution. What will change and will it work?
EPiC’s Chapter journey continues and we’ll capture our outcomes and learnings for all of you to see in Part 3.